Contents

Editorial

Ethical hospitality education

Conrad Lashley

News analysis

Shaping up
European hotel performance 2006

Lorna Clarke

Spas: growth industry for the 21st century

Katie Keri, Michael Ottenbacher and Randolph Baker

Hotel investment risk
What are the chances?

Elie Younes and Russell Kett

International analysis

Indian summer

Roy C Wood

Letter from Iran

Iranian hospitality
A hidden treasure

Kevin O’Gorman

Research and practice

Blackpool or Las Vegas?
Which conference shall I go to this year?

Tatiyaporn Jarumaneerat, Hesham Al-Sabbahy and Peter Jones

Research and practice

How important is the verbal expression?
Communicative behaviour and customer satisfaction

Olga Shelgunova and Judy Henwood

Resources

The appliance of science
The Spoken Word, past and present

Ewan MacPhee

Book reviews

Heat and slave

Roy Hayter on two great chefs’ lives and egos

Postscript

Media review

Roy Hayter